Data Protection Policy
Last Updated
11/07/2024
Introduction
Guido Mobility Services AG is committed to respecting the privacy rights and concerns of all users of our Guido service (the “Service”). We recognize the importance of protecting personal information and have established this Data Protection Policy (“Policy”) accordingly.
Scope of the Policy
This policy adheres to the standards and requirements set by the FDPA, ensuring that we handle your personal information with utmost care and respect for your privacy.
Data Collection
We collect personal data provided by you for account creation, such as your name, contact information, and other necessary details. We may also collect data about your usage of our service for the purpose of improving our service quality.
Data Usage
We use your personal data to operate, provide, improve, and maintain our Service; to prevent abusive and fraudulent use of our Service; to personalize and display advertisements and other content for you, and for other administrative and internal business purposes.
Data Storage and Security
We use appropriate physical, electronic, and managerial measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. When sending sensitive data or information, we normally prefer to use the postal service, as complete data security cannot be guaranteed with simple e-mail. We also recommend that you send sensitive data by post.
Data Collection
We collect personal data in line with the guidelines set by the FDPA, ensuring transparency, purpose limitation, and data accuracy.
Personal Identifying Information (PII): This may include your name, email address, phone number, and other contact information needed to facilitate transactions within the platform.
Vehicle Information: If you are a fleet owner, we may collect information related to your vehicles, such as model, make, year, condition, and other relevant details. If you are a garage owner, we may collect information about your service capabilities, availability, and pricing.
Payment Information: We may collect your financial information, such as your banking details or credit card information, to process transactions. Please note, this data is used solely for the purpose of facilitating transactions within the platform and is stored securely with the highest standards of encryption.
Usage Data: We collect data about how you interact with our Service. This includes data such as login times, actions taken within the platform, and other usage statistics. This helps us improve our Service, personalize your experience, and ensure the highest level of customer satisfaction.
Device and Browser Data: We may collect technical data about the device and browser you use to access our Service. This can include your device’s IP address, operating system, browser type, and other related information. We use this data to ensure compatibility and improve user experience across various devices and browsers.
Location Data: We may collect your geographical location data to enhance our Service. This information is used to match fleet owners with nearby garage owners, offer localized services, and optimize your user experience.
Data Sharing
We do not sell, trade, or otherwise transfer your personal data to outside parties. This does not include trusted third parties who assist us in operating our Service, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. The transfer and disclosure of data to recipients, processors or third parties only takes place within the framework of a valid legal basis or if there is a further legal obligation.
Bexio
We use Bexio for accounting and business administration purposes. Bexio may have access to certain personal information required for these services, such as invoicing details.
Bubble
We use Bubble.io, a platform provided by Bubble Group, Inc., a company based in the United States, for developing and hosting our application. Bubble.io may have access to your data for the sole purpose of providing the hosting services we need to make the Service available to you. Bubble.io is not permitted to use your data for any other purposes. For more information on Bubble.io’s privacy practices, please refer to their Privacy Policy.
Bubble Privacy and Cookie Policy
SendGrid
We use SendGrid, a service provided by Twilio Inc., a company based in the United States, for sending automated emails and SMS to our users. SendGrid may have access to your email address and other necessary data for the sole purpose of facilitating these communications on our behalf. SendGrid is not permitted to use your data for any other purposes. For more information on SendGrid’s privacy practices, please refer to their Privacy Policy.
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc., located in the United States, to analyze user behavior on our website. Google Analytics may access your IP address and other relevant data collected through cookies, solely for the purpose of analyzing the use of our site. This data helps us improve user experience. Google is not permitted to use your data for other purposes or to combine it with other Google data. For more information on Google Analytics’ privacy practices, please consult their privacy policy.
Microsoft Clarity
We use Microsoft Clarity, a web analytics service by Microsoft Corporation, based in the United States, to analyze user behavior on our website. Microsoft Clarity may access your IP address and other relevant data collected through cookies and other tracking technologies, solely for the purpose of gathering detailed statistics on site usage. This information helps us optimize the user experience. Microsoft is not permitted to use your data for other purposes. For more information on Microsoft Clarity’s privacy practices, please consult their privacy policy.
User Rights
As per Swiss regulations, you are entitled to the following rights with respect to your personal data:
Right to Information: You have the right to be informed about the collection and use of your personal data, including the purposes for processing your personal data, retention periods for that personal data, and who it will be shared with. This is a key transparency requirement under the Data Protection Act.
Right of Access: You have the right to access your personal data and supplementary information, allowing you to be aware of and verify the lawfulness of the processing.
Right to Rectification: You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
Right to Erasure (‘right to be forgotten’): You can ask for the data we hold about you to be erased from our records.
Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data.
Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances. This effectively allows you to ask us to stop processing your personal data.
Rights in Relation to Automated Decision Making and Profiling: You have the right to not be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you.
To exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request within a reasonable timeframe.
Cookies
We use cookies and similar technologies to provide our Service and help collect data. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie.
Policy Updates
We may update this Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this policy.
Contact Us
If you have any questions about this Policy or our treatment of the information you provide us, please write to us by email at [email protected].
